Support Notice - Existing Customers
Have you forgotten your password?
Go to the 'Forgotten Password' section here. Enter your username (often this is your email address) and press 'Submit'. You will now be emailed a new password and activation link to the email address registered with your acccount. Before you use the password, you must re-activate the account by clicking on the link. *
Is your account locked?
If your account is locked, use the 'Forgotten Password' section here. When you are sent a new password, the email will also contain an 'activation' link. Clicking on this link (before attempting to use the new password) will activate the account. After which you will be able to log in using the new password that has been sent to you.*
Can't find a product you have purchased?
If you have bought a version of Ftax prior to 2010/11 but registered a new account as you purchased the new version of Ftax, this version of Ftax will be accessible with these new details. Please try using these new details to log in with before submitting a support message.
* Please note: this email will be sent instantenously but dependent on your email system it may take a little while to arrive.