• [READ]Ftax Features
  • [READ]Can I import data into Ftax from accountancy packages?


    Data exported from VT Software in SNF format can be imported directly into Ftax SA100 and SA800 forms. Simply copy this data (which may be stored in a text file) before clicking the Import button on the opening page of Ftax and selecting the SNF option. Paste into the red box and after a few seconds your data should be entered into the Ftax form.

    Data from Kashflow online accounts can be imported directly into the Ftax SA100 by selecting ‘Import/Import from Kashflow Account’. Before importing data you must first login to the Kashflow account via the ‘?’ in a red ball on the front of the Ftax form.

    If you have other accountancy packages that can export data into text files then the Ftax team will be willing to develop an Import function for that package providing that you can supply test data.

    [READ]Is the Ftax CT600 form iXBRL ready?
    iXBRL accounts and computations forms can be attached and submitted with the Ftax CT600 form. The Ftax CT600 will generate iXBRL computations and iXBRL accounts. See the iXBRL FAQs below.

    [READ]Where can I obtain details on Ftax products and prices?
    For details on the Ftax products go to About Ftax/ Ftax Editions & Prices on the Ftax website.
    [READ]How can I view a demonstration version of Ftax?
    Click the ‘FREE Downloads’ link to the right of the Ftax homepage, select one of the ‘Ftax Demo’ products, and click ‘ADD TO BASKET’. Register your details and you will be able to download the demonstration Ftax intelligent pdf forms. These will run on the latest version of Adobe Reader which can be downloaded for free from www.adobe.com. Most computers will already have this installed.
    [READ]Can CT600 tax returns be submitted if their accounting periods end later than 31st March?
    Initially, when purchasing in April, the Ftax CT600 will allow tax filing for accounting periods up to the March 31st just preceding that tax year. HMRC usually update their CT600 tax filing requirements during September/October. The Ftax CT600 will then be updated to allow tax filing for accounting periods up to the March 31st at the end of that tax year. This upgrade is free so long as the tax year Ftax CT600 credits have been purchased. The Ftax form itself will clearly state the latest accounting period end date that may be submitted using that form version.
  • [READ]System Requirements
  • [READ]Which operating systems will Ftax work on?
    Ftax will usually work on Windows 2000, Windows NT, Windows XP, Windows Vista and Windows 7. Ftax will also usually work on Apple Mac OSX and on most versions of Linux, i.e. any Operating Systems that works with the latest version of Adobe Reader. Recent browser versions are recommended, e.g. Internet Explorer 7 or above, Firefox or Chrome. Ftax will not currently work on Tablets.

    Note: if for any reason Ftax does not work on your computer then you will be refunded. Variations in computer platforms and local software and can sometime block Ftax operation, e.g. security software.
    [READ]Can I install Ftax on more than one computer?
    Yes, providing the licensing conditions of the Ftax edition you have purchased permit this. Ftax is a very intelligent pdf file which can be copied, moved, and renamed in the same way that any other file can. This means that you can transfer a copy to another computer using a memory stick. Alternatively, you can simply download Ftax again from your Ftax Account to another computer.
    [READ]What is the Ftax 'Special Notice'?
    The Ftax 'Special Notice' must be complied with to enable Ftax forms to submit online.

    Select 'Edit/Preferences/Security (Enhanced)' from the Adobe Reader menu bar and untick the 'enable enhanced security' box. If you are using a Mac, please select ‘Adobe Reader/Edit/Preferences/ etc.’.

    Also select 'Edit/Preferences/Javascript' from the Adobe Reader menu bar and ensure the boxes are ticked, unticked, unticked, and ticked.

    Important Notice: While the ‘enable enhanced security’ box is unticked you are advised not to open pdf attachments emailed from unknown addresses (emails from ftax.co.uk will be ok). You may wish to leave the ‘enable enhanced security’ box ticked when you are not using Ftax.
    [READ]Is there anything I should check in my browser setup?
    Yes, you must check that the browser prompts you to ‘Save’ when downloading files.

    • To setup Firefox to prompt you to save, select Tools/Options/General/Downloads from the menu bar, and tick ‘Show the Downloads window when downloading a file’.
    • To setup Chrome to prompt you to save, click the spanner on the top right and select Options/Under the Hood/Downloads and tick ‘Ask where to save each file before downloading’.
    • To setup Safari to prompt you to save, click Preferences and untick ‘open safe files after downloading’. Also untick ‘Block Pop Up Windows’.
  • [READ]Purchasing Ftax
  • [READ]Have my payment details been stored from last year?
    No. It may look as if they have, but they haven’t. Please enter all of you payment details again and reselect your card type.
    [READ]My payment details have not been accepted. Why?
    Please enter all of your payment details again and reselect your card type. It may look as if they have been retained from last year, but they haven’t.
    [READ]Will I receive a loyalty discount if I purchased Ftax last year?
    Yes, loyalty discount codes will be emailed to purchasers of the previous year’s Ftax service at the beginning of each new tax year. Loyalty discounts are usually 15% and only valid during April.
    [READ]Why is Ftax no longer available on CD?
    Ftax returns are pdf files which are very easy to download. If anybody is having difficulty downloading the software, it can be emailed instead.

    Ftax is constantly being updated to add new features. By regularly downloading users can benefit from these improvements.
    [READ]How can I obtain a copy of Ftax from a previous tax filing year?
    Previous year copies of Ftax can be downloaded from the website by selecting Buy Ftax/ Buy Previous Year Editions. All copies of Ftax from four years ago or before are available for free, although they cannot be filed online and do not include support.
  • [READ]Downloading Ftax
  • [READ]I have forgotten my username or password. What should I do?
    Your Ftax Account username is highly likely to be your email address. If it is not, and you have forgotten your username go to 'Contact Us' and select 'Support Request – Forgotten Username’. The Ftax team will get back to you via email with your username, within a couple of days.

    If you have forgotten your password click 'Forgotten Password' on the log-in screen. Enter your username and click 'Submit'. A new password will be emailed to you shortly. You can amend this password in 'Log-in Details' once you have logged in to your account.

    Warning: be careful not to confuse your Ftax Account username and password with you HMRC Gateway User ID and Password.
    [READ]Can I use the Ftax forms without using the Client/User Manager?
    Yes, the Ftax forms can be downloaded directly via the Ftax Account home page and used immediately. The Client/User Manager will only activate if you click the tab of the same name, and can be turned off via a tick box on the Client/User Manager home page at anytime.

    Even if you are not using the Client/User Manager you must still log into your Ftax Account from the form. You will be prompted to do this the first time Ftax form opens on your computer, or you can click ‘?’ and select the bottom option.
    [READ]How do I download Ftax Form?


    Read the ‘System Requirements/ Is there anything I should check in my browser setup?’ FAQ, and make sure you browser is set up to download and save.

    Log into your Ftax Account via the Ftax website and either follow the ‘Quick Start’ instructions to directly download the forms via the ‘Download Form’ buttons, or read the ‘Getting Started’ instructions on how to use the Client/User Manager to download form data. Previously purchased forms and selected free forms may be downloaded via the ‘Downloads’ tab.

    Make sure that you download and ‘Save’ the forms files to a known folder before opening them in Adobe Reader. Ftax forms are intelligent pdf files and so can be copied and renamed if required.

    Mac users need to open Ftax in Adobe Reader and NOT in Preview. To do this you can either, open Adobe Reader first and then open the form, or you can ‘right-click’ the file, select 'Open with...', and then select Adobe Reader.

    Please ensure that you comply with the Special Notice that will be displayed when the form first opens, and log into your Ftax Account from the form when prompted.


    [READ]How do I upgrade Ftax?
    Ftax forms are constantly being improved. To upgrade, logon to your Ftax Account, click on the ‘Downloads’ tab, and download the latest version of the form you require. There are also ‘Download Form’ buttons on the home page if you require forms for the latest year. To transfer data, Export data from the old version and Import it into the new.
    [READ]I have downloaded Ftax but can no longer find it. What should I do?
    If you cannot find the downloaded Ftax file then you are advised to either download again or search your computer using the Ftax file name (displayed on your download page within your Ftax Account).
    [READ]Which CT600 form shall I download and use?
    There are now two versions of the HMRC CT600 form; the ‘v2’ version and the ‘v3’ version. The Ftax 2017 CT600 packages include the ‘v3’ version, while an Ftax 2015 CT600 package must be purchased if the ‘v2’ version is required. The version to be used depends on the accounting period.

    If the accounting period starts after 31st March 2015 then the ‘v3’ version must be used, whatever the size of the company. Please purchase any of the 2017 Ftax Agent Company packages if you are an agent, or the Ftax Company 2017 if you are not. The ‘v3’ Ftax CT600 form file names will begin ‘CTR2017_’.

    If the accounting period starts on or before the 31st March 2015 then the ‘v2’ version must be used. Please purchase any of the 2015 Ftax Agent Company packages if you are an agent, or the Ftax Company 2015 if you are not. The ‘v2’ Ftax CT600 form file names will begin ‘CTRpre2015_’.
  • [READ]Using Ftax
  • [READ]What should I check before using Ftax? (Ftax Setup Checklist)
    After downloading the latest Ftax form, saving it to a known location, and opening in a recent version of Adobe Reader, the following must be carried out before completing the Ftax return:

    1. Comply with the Special Notice

    This should be automatically displayed when an Ftax form is first opened in Adobe Reader. It may be redisplayed at anytime by clicking the ‘?’ in a red ball on the opening page of the Ftax form and selecting the top option. This reads:

    - Select ‘EditPreferencesJavascript’ from the Reader menu bar
    (Mac users should select ‘Adobe ReaderPreferencesJavascript’).

    - Make sure the top box ‘Enable Acrobat Javascript’ IS ticked, the next 2 boxes are NOT ticked, and the bottom box IS ticked.

    - Then select ‘EditPreferencesSecurity (Enhanced)’, and untick the ‘Enable enhanced security’ box
    (Mac users should select ‘EditPreferencesSecurity (Enhanced)’).


    2. Login to your Ftax Account from the form

    The Ftax Account Login popup should be automatically displayed when the ‘Continue’ button is clicked (twice) on the Special Notice. This can also be displayed at anytime by clicking the ‘?’ in a red ball and selecting the bottom option.

    Make sure the ‘Do NOT login to my Ftax Account’ box is unticked, and enter your Ftax Account Username and Password before clicking ‘Login’. You are also advised to first tick the ‘Save login details on computer’ box so that you remain automatically logged in.

    Note: - Do not confuse your Ftax Account Username and Password with the Gateway User ID and Password.

    On clicking ‘Login’ a popup should confirm ‘Login Success’. The number of remaining credits should also be displayed towards the bottom left of the Ftax form. If the popup displays the following error messages then please do as advised:

    ‘Communication Problem’ – This may be due to you not having Internet access, but is more likely to be due to the ‘Enhanced Security’ box still being ticked in the Adobe Reader Preferences. Please return to step 1. and correct.

    ‘SOAPservice not recognised …’ – This may also be due to lack of Internet access, or the Special Notice not being fully complied with as described above. But it may also be due your computer not trusting www.ftax.co.uk. Please go to Edit/Preferences/Trust Manager (or Adobe Reader/Preferences/Trust Manager if on a Mac), click ‘Change Settings’, and ensure the ftax.co.uk is trusted. Also check that any security software you may be using is not blocking access to the Ftax website. If the problem persists then try reinstalling Adobe Reader, or turn your security software off while using Ftax. If you successfully login to your Ftax Account from the form and then have a subsequent problem that requires support, be sure to tell Ftax support that you have successfully logged in.

    3. Allocate a credit to the UTR

    When a new UTR is entered then a popup should prompt you to ‘allocate a credit’. Another popup will confirm when the credit has been allocated. At this point a ‘credit code’ will be automatically transferred allowing the form to Calculate and Submit. If you enter a UTR that already has a credit allocated then you will be allowed to continue without allocating another credit.

    If, when you enter a UTR, a popup asks you to enter a ‘4 digit credit code’ then you are not logged in to your Ftax Account. In this case please return to step 2. and login.

    Important Notice: While the ‘enable enhanced security’ box is unticked you are advised not to open pdf attachments emailed from unknown addresses (emails from ftax.co.uk will be ok). You are advised to leave the ‘enable enhanced security’ box ticked when you are not using Ftax.
    [READ]Why is the Ftax form prompting me to login to my Ftax Account?
    The Ftax forms now need to communicate with your Ftax Account to manage your credits. To do this you must login when prompted, or click the ‘?’ in a red ball on the front page of the form and select the bottom option.
    [READ]What are Credit Codes?
    Ftax credits are now managed in your Ftax Account. An Ftax credit will enable a form to be calculated, printed, and submitted as many times as required for a given UTR and tax year. The Ftax Account will automatically communicate with the Ftax forms in order to manage the credits using the Credit Code (provided the form is logged into your Ftax Account).

    The Ftax forms can also be turned offline, and the Credit Codes transferred manually. This is done by clicking the ‘?’ in a red ball, selecting the bottom option, and ticking the bottom tick box. The Credit Code can either be read from the Client/User Manager Records page, or via the ‘Credit Codes’ tab on the Ftax Account home page. Manually enter the code in the Ftax form when prompted after entering the UTR.
    [READ]The Ftax form is asking me to enter a Credit Code. What does this mean?
    If you are being prompted to enter a Credit Code then your form is not online to your Ftax Account. If you are online then your form will communicate with your Ftax Account to automatically manage credits. Please read the FAQ which tells you how to login to your Ftax Account from the form.

    Alternately, you can operate your form offline and transfer the credit code when prompted. This will happen when you enter the UTR. To generate the Credit Code you must create and credit the client/user in the Client/User Manager. The Credit Codes may be viewed either by clicking the tab of the same name or in the Client/User Records pages.
    [READ]How do I login to my Ftax Account from an Ftax form?
    Click on the ‘?’ in a red ball, select the bottom option, and untick the box in the popup. Enter your Ftax Account Username and Password and click ‘Login’. If you also tick the ‘Save login details on computer’ box then the Ftax form will automatically login to your Ftax Account when it needs to.
    [READ]Ftax is highlighting errors in yellow. What should I do?
    If you are on the opening Ftax page then any section with an error or omission will be highlighted in yellow in the panel on the right. Click on the section name to be taken to the location of the first error. If you then point at the yellow fields with your curser a popup will explain the nature of the problem.
    [READ]A ‘SOAP’ error is being displayed. What should I do?
    If a ‘SOAPservice not recognised’ or similar error message is popping up then your computer has failed to connect to your Ftax Account at www.ftax.co.uk. This may be due to communication being ‘Blocked’ caused by a lack of Internet access or the second part of the Special Notice not being complied with. It may also occur when your computer does not trust the Ftax server. Turning your computer off and on again sometimes overcomes this. Also ensure that your computer does trust www.ftax.co.uk via Edit/Preferences/Trust Manager in the Reader menu bar, and that any security software on your computer or network trusts the Ftax server. Also, click the ‘?’ in a red ball and select the top option to check you have complied with the second part of the Special Notice.
    [READ]Why are Ftax introducing ‘SOAP’ technology?
    All Ftax forms will soon be using ‘SOAP’ to both submit online and to communicate with the Ftax Account. This established technology will make it easier to submit your tax returns to HMRC, especially when the form has attachments (there will no longer be attachment filename restrictions). The move will also enable Ftax to upgrade its servers to ensure future service reliability.
    [READ]How do I transfer data from Kashflow to Ftax?
    Self Employment data can be automatically transferred from a Kashflow Account to the Ftax SA100 as follow:

    1. Set up Ftax as described in the ‘Ftax Setup Checklist’ FAQ under ‘Using Ftax’.

    2. Click the ‘?’ in a red ball on the front page of the Ftax SA100 form, and select the option to login to a Kashflow account. Enter the Kashflow account details and click ‘Login’. A confirmation popup should now be displayed if the login is successful.

    3. Click the ‘Import’ button at the bottom of the Ftax SA100 front page and select an ‘Import from Kashflow Account’ option. Kashflow data will now import into the Self Employment section of your choice.
    [READ]What data does Ftax import from Kashflow?
    Data can be directly imported from a Kashflow account into both the Ftax SA100 and Ftax CT600 forms. To do this, first click the ‘?’ in a red ball on the front page of the form, and select the option to login to your Kashflow account. Then click the Import button and select the option to import ‘trial balance’ data from the Kashflow account.

    The following nominal ledger data will be imported to the SA100:

    Your turnover - 4001 Sale of goods, 4905 Shipping
    Any other business income - 4400 Credit charges, 7903 Interest received
    Cost of goods brought for resale or goods used - 5000 Materials Purchased
    Wages, salaries, and other staff costs - 7003 Staff salaries, 7006 Employers NI
    Car, van and travel expenses - 7400 Travel, 7303 Vehicle Insurance
    Rent, rates, power and insurance costs - 7100 Rent, 7102 Water rates, 7200 Electricity, 7201 Gas, 8204 Insurance
    Phone, fax, stationary and other office costs - 7502 Telephone, 7504 Stationary
    Advertising and business entertainment costs - 6201 Adverting, 7403 Entertainment
    Interest on bank and other loans - 7900 Interest paid
    Bank, credit card and other financial charges - 7901 Bank charges, 7905 Credit charges
    Accountancy, legal and other professional fees - 7603 Professional fees,
    Other business expenses - 2201 Input VAT, 2200 Output VAT
    [READ]How can I submit an SA800 with more than one trade?
    If there is more than one trade to be included in the partnership tax return, then the trade with the largest turnover should be entered on the form. Other trades must be submitted as pdf attachments to this return. This can be done by completing further copies of Ftax SA800 form, and using the Pdf Copy feature to generate the simple pdfs. Each additional trade attachment must include the Partnership Statement.
    [READ]How can I submit an SA800 with more than one accounting period?
    If there is more than one accounting period to be included in the partnership tax return, then the main return should be completed with details for the latest accounting period. Details of other accounting periods should be submitted as attachments to this form. This can be done by completing further copies of Ftax SA800 form, and using the Pdf Copy feature to generate the simple pdfs. Note that in the case of a construction industry trade with more than one accounting period, all subcontractor tax deducted should be shown in box 3.97.
    [READ]How can I reduce the size of a pdf attachment?
    Currently, the Ftax service will handle attachments up to a combined file size of 1M. Pdfs can be reduced in size using the free service at smallpdf.com/compress-pdf .
    [READ]Can I save tax return data to my Ftax Account?
    Yes, you are now able to save tax return data either to your computer (Export as xfdf) or to your Ftax Account (Export to account). Click the ‘Export’ button at the bottom of the opening page of your Ftax form and these options will be prompted.

    If you select ‘Export to account’ the tax return data will be stored in the Ftax Record defined by the tax year, form, and UTR. This may be viewed in the Record after it is updated (this may take 5 minutes).

    To import the data again select ‘Import/Import from account’. You will then be prompted to select from a dropdown list of users/clients, and asked to select the year you wish to import from. Importing from the previous year is a quick way to get this year’s tax return started. Importing from the current year (or in the case of the CT600, the tax year in which the Accounting Period ends) allows you to continue the completion of a return.
    [READ]How do I complete the SA100 Marriage Allowance section?
    This section can be found on page TR5 of the Self Assessment tax return. It can be used to transfer some Personal Allowance from one spouse or partner to the other.

    If you are transferring a Personal Allowance to your spouse or civil partner, then tick Transfer OUT and complete boxes 1 to 5. If a Personal Allowance is being transferred to you, then simply tick Transfer IN. Do NOT complete boxes 1 to 5.

    Please note that a Transfer IN will only affect your tax calculation if you are not a Higher Rate tax payer and both your Married Couples Allowance and Married Couples Surplus Allowance are zero.
    [READ]Where on the SA100 do I enter Class 1 and 2 NIC details, and why?
    Details of the amount of Class 1 National Insurance Contributions paid should be entered in the Employment section near box 2. Click the '?' in a red ball to see where these details can be found on your P60.

    Class 2 NICs will be automatically included in the tax liability calculation if your income is above the stated threshold. This assumes the NIC is being paid for the full year. If you enter any figure (including zero) then this will be used instead.

    Most people over state pension age should put zero in one of the relevant boxes.

    If the Class 2 NIC payment was made for less than one year then you must enter the value in the Self Employment section near box 36 (short) or 100 (full), or in the Partnership section near box 25. When Calculate is clicked this figure will then be included in the calculation.

    Any Class 2 National Insurance Contributions you have voluntary paid should be entered in the Self Employment section near box 36 (short) or 100 (full), or in the Partnership section near box 25. Remember to tick the appropriate box as well.
    If you are entering any Class 2 National Insurance Contributions, the the total of all entered figures must not exceed the annual limit (£182.85).


    These detail need to be entered as they now affect your tax liability. However, payments for Class 1 and 2 NIC are NOT made via this self-assessment process.

    [READ]Why does the SA100 form tell me I have to file on paper after I have tried to calculate my tax liability?
    The calculations performed by the SA100 mirror those published by HMRC precisely. There are a few circumstances where the HMRC calculations do not result in the correct tax being calculated. HMRC has published details about the circumstances when this occurs and has stated that tax payers in these circumstances must file their return on paper. As such, you may find that after you click 'Calculate' the form alerts you that you fall into one of these categories and that you must file a paper return. If this happens to you, you should seek advice from a qualified tax accountant able to perform the calculation for you and then file a paper tax return.
    [READ]A tax calculation problem warning has popped up, Ref: Exclusion 50. Why?
    There is a known problem with the way HMRC's computers calculate the tax liability for certain tax payers.

    HMRC state that:
    "The calculation for the Savings Starting Rate Band SSR for savings income ... expects the amount ... for non-savings income to have had all allowances and deductions (usually PA £11,000) ... deducted .... Where some of the PA is set against savings or dividend income the SSR available for savings income ... will be incorrect."

    This affects taxpayers in the following circumstances:
    - Non-savings income less that total allowances and deductions (usually £16,000); and
    - Non-savings plus savings income as gains from life policies more than the extended basic rate band (usually £32,000).
    The Ftax SA100 will identify these tax payers but is unable to correct the calculation.

    You may wish to use the incorrect HMRC calculation (if, for example the difference is a small overpayment). This will permit you submit your return online.

    If you have any further questions about how to calculate the correct tax liability, you should contact HMRC directly and explain that you fit into the HMRC Exclusion 50).
    [READ]A tax calculation problem warning has popped up, Ref: Exclusion 51. Why?
    There is a known problem with the way HMRC's computers calculate the tax liability for certain tax payers.

    HMRC state that:
    "The calculation for the Savings Starting Rate Band SSR for savings income ... expects the amount ... for non-savings income to have had all allowances and deductions (usually PA £11,000) ... deducted .... Where some of the PA is set against savings or dividend income the SSR available for savings income ... will be incorrect."

    This affects taxpayers in the following circumstances:
    - Non-savings income less that total allowances and deductions (usually £16,000); and
    - Non-savings plus savings income more than the extended basic rate band (usually £32,000).

    The Ftax SA100 will identify these tax payers and offer to correct the calculation.

    If you choose to use the Ftax calculation, you must satisfy yourself that the calculation is correct before following HMRC's advice to submit your return by post. By using Ftax's calculation you agree the same Ftax Declaration displayed when submitting online.

    You may wish to use the incorrect HMRC calculation (if, for example the difference is a small overpayment). This will permit you submit your return online.
    [READ]A tax calculation problem warning has popped up, Ref: Exclusion 52. Why?
    There is a known problem with the way HMRC's computers calculate the tax liability for certain tax payers.

    HMRC state that:
    "For customers liable to additional rate tax and dividend income in excess of Dividend Allowance and takes up all of HR_band (usually £32,001 - £118,000), ... the tax calculation incorrectly pushes dividend income in excess of the dividend allowance into the additional rate band from the higher rate band."

    This affects taxpayers in the following circumstances:
    - Additional rate taxpayer;
    - Dividend income more than dividend allowance (£5,000); and
    - Non-savings plus savings income less than extended basic rate band (usually £32,000).

    The Ftax SA100 will identify these tax payers and offer to correct the calculation.

    If you choose to use the Ftax calculation, you must satisfy yourself that the calculation is correct before following HMRC's advice to submit your return by post. By using Ftax's calculation you agree the same Ftax Declaration displayed when submitting online.

    You may wish to use the incorrect HMRC calculation (if, for example the difference is a small overpayment). This will permit you submit your return online.
  • [READ]Submitting Ftax
  • [READ]How do I submit an Ftax return?
    After completing the form and carrying out any necessary calculations, return to the front page and click ‘Submit’. Then click ‘I Agree’ and ‘Submit Now’ before selecting ‘New’ or ‘Amend’. After several seconds an onscreen receipt will be displayed and a confirmation email sent.

    If, for any reason, you are unsure about whether or not you have submitted successfully then you can submit again as New. If you have already submitted successfully then an error message will tell you so.
    [READ]What do the Ftax onscreen receipts mean?
    Ftax will return one of three types of receipt:

    Success – This will feature a green band across the top and confirm that your submission has been accepted by HMRC. If you have submitted an Amended return, be very careful to only do this if you have previously submitted a successful return. If you don’t then HMRC may fine you even though the receipt signaled a successful submission.

    Acknowledgement – This is returned if HMRC are busy. An email will be sent when the submission finally reaches HMRC to confirm whether it has been successful or not.

    Error – This will feature a red band across the top and give a reason for failure. If you do not understand the error message (which is usually sent directly from HMRC) then cut and paste it into a Support Request.
    [READ]How can I be sure I have submitted successfully?
    As well as the onscreen receipt, two emails will confirm a successful submission. If these do not arrive please check your spam box as well as the email address entered on your tax return. One email will come directly from HMRC while the other will arrive via the Ftax server. This second email will have a ‘success’ attachment that can be read in a text editor and should be retained as proof of submission. Be sure you don’t submit an Amended return before you have successfully submitted a New return.

    One way to double check you have submitted successfully is to submit again as New. If you have already submitted successfully then an error message will tell you so.

    But most importantly, always check that your submissions have been accepted by logging in to your HMRC account at https://online.hmrc.gov.uk/home. There will be a two working day delay from the time you submit to when the website is updated.

    It is your responsibility to ensure that the tax return has reached and been accepted by HMRC before the deadline.
    [READ]How do I submit an amended tax return?
    After clicking ‘Submit Now’ you will be prompted to select either ‘New’ or ‘Amend’. Only submit an amended tax return if that return has already been successfully submitted. Otherwise you risk receiving a fine.
    [READ]For how long can amended returns be submitted?
    Return amendments can be submitted up to 12 months after the statutory filing date (at midnight on 31st January). Amendments made more than 12 months after the online filing date should be submitted by paper.
    [READ]I have received a fine for submitting an Amended return. Why has this happened and what can I do?
    If you have submitted an amended return without first successfully submitting (either online or by post) then you may receive a fine. You can appeal the fine by completing the ‘Reasonably Excuse’ form. Read the following HMRC advice on what to do next http://www.hmrc.gov.uk/carter/sa-agentupdate1.htm
    [READ]I have received an HMRC fine, but thought I had submitted on time. What can I do?
    Please read the FAQ above entitled ‘How can I be sure I have submitted successfully?’.

    If you have received a fine from HMRC for failing to submit a tax return on time then click on this link for further information, http://www.hmrc.gov.uk/online/excuse-missed-deadline.htm. The section on ‘Problems with your own computer or software’ may be of particular assistance.
    [READ]Can I attach VT Software iXBRL computations to the Ftax form?
    Yes, both VT Software iXBRL Computations and iXBRL Accounts work well with VT Software.
    [READ]I have received a ‘Government Gateway log-in failure’ error message when submitting. What should I do?
    The full error message reads:

    Government Gateway log-in failure, please check your User ID, UTR and Gateway password are correct. You can check your User ID and password are valid by logging into the Inland Revenue portal at https://online.hmrc.gov.uk/home. If you view your statement after logging in you will also see confirmation of your UTR.

    This error message is always correct and is caused by an error in the entry of the User ID, Password, or UTR on the front page of the Ftax form. Common mistakes include entering an inappropriate UTR, e.g. the Partnership UTR instead of the Individual UTR. Characters are sometimes entered incorrectly, e.g. an ‘l’ can be entered instead of an ‘1’, or an ‘S’ entered instead of a ‘5’. Please check very carefully. Also check that your Password has been activated using the PIN sent to you in the post by Government Gateway when you first registered for online filing.
    [READ]The document is trying to connect to https://submission.ftax.co.uk when I submit. What should I do?
    Click Allow to enable your form to submit. If you accidently Block access then use the Adobe Reader Trust Manager to unblock. To do this, select ‘Edit/Preferences/Trust Manager/Change Settings’ from the Adobe Reader menu bar. Mac users should select ‘Adobe Reader/Preferences/Trust Manager/Change Settings’.
  • [READ]iXBRL / CT600
  • [READ]What steps must I take to submit a Company Tax Return (CT600) online to HMRC using Ftax?
    Prepare the company accounts - Ftax does not carry out this service, but recommends VT Software. Alternatively, you may wish to prepare the accounts using spreadsheets, or other software packages.

    Complete the Ftax CT600 tax return - including the ‘Profits’ worksheet, and ‘Capital Allowances’ worksheets if necessary.

    Generate the iXBRL Computations file – click the ‘iXBRL’ button at the bottom left of the opening page of the form and select ‘iXBRL Computations’. An email will be returned with the iXBRL Computations file attached. Drag, or download this onto your desktop or any known location.

    Generate the iXBRL Accounts file – the current ‘V3’ Ftax CT600 form includes an ‘Accounts’ section accessed via the bookmarks on the left. After completion, return to the opening page of the form, click the ‘iXBRL’ button, and select ‘iXBRL Accounts’. Once again, drag or download the attached file from the returned email to a known location on your computer. Note: the older Ftax ‘V2’ CT600 does not include iXBRL Accounts tagging (VT Software or the Hypercube service are recommended).

    Attach the iXBRL files to the CT600 form – go to the ‘Attachments’ page via the bookmarks on the left. Click the ‘Attach’ buttons and select the iXBRL Accounts and Computations files from their known locations. If iXBRL files are not attached then reasons must be selected from the dropdown lists.

    Submit the CT600 online to HMRC – click Submit/I Agree/Submit Now/Yes via the opening page. An onscreen receipt followed by two emails should confirm the outcome.

    Submit the iXBRL Accounts file to Company House – this must be done manually via their website. Ftax does not do this for you.
    [READ]Why have HMRC introduced iXBRL?
    By stipulating that all company data must be submitted in a structured way both HMRC and Companies House will be able to process the data by computer, so saving money.
    [READ]When was iXBRL introduced, and is it mandatory?
    From April 1st 2011 all CT600 tax returns must be filed online with both an iXBRL computations file and an iXBRL accounts file attached.
    [READ]What is iXBRL?
    XBRL is a global standard for exchanging business information (written in XML). iXBRL is an HMRC standard which enables XBRL to be displayed in a browser in a user friendly format (written in HTML).
    [READ]What will I have to learn about iXBRL?
    Nothing, if you use VT Final Accounts and/or the Ftax CT600, all of the iXBRL will be done for you behind the scenes.
    [READ]Can I continue to prepare accounts using a spreadsheet?
    If you wish to continue using spreadsheets to prepare accounts then you can. The Ftax CT600 includes iXBRL Accounts tagging to convert your accounts data into iXBRL. Note: this is only included on the post 31st March 2015 ‘V3’ CT600 form, and is NOT included with the older ‘V2’ CT600.

    Alternatively, you can use VT Final Accounts which will make it very easy for you to map the final accounting figures to the XBRL data standard to produce the iXBRL files.
    [READ]Can I convert from pdf to iXBRL?
    No. Ftax will generate the iXBRL computations file for you (but only if you are using the current ‘V3’ CT600). VT Final Accounts or the Hypercube service may also be used to generate the iXBRL accounts file for you.
    [READ]How can I generate an iXBRL Computations file using the Ftax CT600?
    After completing the Ftax CT600 tax return and populating the ‘Profits’ and Capital Allowance’ worksheets, return to the front page. Click the ‘iXBRL’ button and an email will be returned with the iXBRL Computations file attached. An onscreen receipt will confirm this has happened provided your email address has been correctly entered on the Ftax CT600 front page.

    Be very careful not to save the iXBRL file after it has been opened into the browser, as this will corrupt the data. Instead drag or save the file to your desktop before attaching it to the Ftax CT600. The use of certain webmail systems, including AOL and Outlook Express, are not recommended as their virus checkers corrupt the iXBRL files.
    [READ]How can I generate an iXBRL Accounts file using the Ftax CT600?
    Complete the ‘Accounts’ section at the back of the CT600 form (see the bookmarks on the left). Then return to the opening page, click the ‘iXBRL’ button, and select ‘iXBRL Accounts’. An onscreen receipt should confirm success, before the iXBRL Accounts file is returned via email. This, along with the iXBRL Computations file, must be attached to the Ftax CT600 form before submitting online to HMRC (click ‘Attachments’ towards the bottom of the Bookmarks on the left).
    [READ]How much will iXBRL cost?
    Ftax have introduced iXBRL Computations and iXBRL Accounts tagging at no extra cost. For those who only file a few company tax returns every year there is a low usage CT600 package options.
    [READ]How do I submit CT600s when the accounting period is greater than 12 months?
    If the accounting period is greater than 12 months then more than one CT600 submission will be required, as each can only be used to submit for up to 12 months. Attach the iXBRL Accounts file only to the first submission, and select the 'PoA differs from AP-a/cs with sep rtn' option for all other returns. Further guidance on how to deal with computations for long accounting periods can be found in the HMRC guidance document: http://www.hmrc.gov.uk/ebu/ct_techpack/additional_guidance.pdf
    [READ]Can I use VT iXBRL Computations?
    Yes, or you can use the Ftax iXBRL Computations.
    [READ]What should I check before submitting? (iXBRL Checklist)
    Before submitting CT600s please check the following:

    1/ Both iXBRL Accounts and iXBRL Computation file must be attached just before submission. (note : attachments are not currently saved with the CT600 when 'Save' is clicked).

    2/ Use Ftax iXBRL Computations, although VT Software Computations should also work.

    3/ Never Open and then Save iXBRL files in anything other than a text editor, as this may add extraneous data. Be very careful not to open an iXBRL file into a browser and click Save, as this will corrupt the iXBRL data.

    4/ Each iXBRL attachment filename must end in '.html'. Re-edit if the file ends in ' .htm ' .

    5/ Attachment filenames must NOT include any spaces, underscores, or dashes.

    6/ The iXBRL Account and Computation files must have DIFFERENT filenames.

    7/ The Company Number in the iXBRL Accounts file must be the same as that in the CT600, and feature 8 digits. You may have to add leading digits to this value when compiling the iXBRL Accounts file. Failure to do so will result in Error code 1606 being returned.

    8/ Make sure you are using the LATEST Ftax forms. If Error Code 3303 has been returned then you need to download the latest version and transfer data using Export and Import. Regenerate and attach the iXBRL Computations.

    9/ Read the " After submitting I receive an error message." FAQ to identify the solution to other common problems.

    10/ If the profit is zero (box 3), make sure the worksheet has been open and closed, and the ‘Calculate Tax’ button has been clicked. This will propagate the necessary ‘0.00’ values throughout the form.

    Compliance with the above will resolve most iXBRL tax filing issues. But if you are still experiencing problems please email your form to support@ftax.co.uk along with the iXBRL Computations and iXBRL Accounts files, and the error message.
    [READ]After submitting I receive an error message. What does this mean and what should I do?
    The following explains what the most common CT600 error messages mean and describes what to do:

    "Code : 1607 Box Location : Computations : Information within the computations does not match that on the CT600"

    This usually means that the Company Number in the iXBRL Accounts file does not exactly match the 8 digit Company Number in the CT600. To overcome the problem, add leading digits to the Company Number, e.g. 07654321, and then generate the iXBRL Accounts file again.


    “Code : 3303 Box Location : Accounts : One of the Inline XBRL documents contains malformed xml. Please check the attachment and resubmit.”
    “Code : 1605 Box Location : iXBRL : The attachment with the file name IR Format_1 is in an invalid format.”

    One cause of this problem is the inclusion of a line featuring a DOCTYPE declaration, i.e. <..DOCTYPE …… >, near the start of the accounts file. Remove this line by opening the iXBRL Accounts file in a text editor (we recommend TextPad), deleting, and saving the file.

    “Code : 3303 Box Location : Computations : One of the Inline XBRL documents contains malformed xml. Please check the attachment and resubmit.”
    “Code : 1605 Box Location : iXBRL : The attachment with the file name IR Format_1 is in an invalid format.”

    Both of these error messages are due to problems with the format of the iXBRL Computations file, and probably mean that you are not using the latest version of the Ftax CT600, or you are not using the Ftax iXBRL Computations. Transfer your data to the latest version and generate the iXBRL Computations file again. Never Open and then Save iXBRL files as this may add extraneous information.
  • [READ]Client/User Manager
  • [READ]What is the difference between the Client Manager and the User Manager?
    If you purchase an Ftax Agent package then the Client Manager screens will be displayed. If not, then the User Manager screens will be displayed and adapted to the package you have purchased. The use of the Client/User Manager is optional.
    [READ]Why have Ftax introduced the Client/User Manager?
    Many customers have requested a Client/User Manager. This optional new feature will make it easier for you to file your tax returns, by:

    1. Displaying the status of each tax return.
    2. Alerting you to what needs to be done next.
    3. Managing your Ftax credits.
    4. To enable new Ftax services.
    [READ]Do I have to use the Client/User Manager? Can I use Ftax as before?
    You can use Ftax as before by simply downloading and completing the tax returns. The forms will automatically communicate with your Ftax Account to manage your credits.

    The Client/User Manager is optional and initially turned off. To use, simply click the Client/User Manager tab. This is situated towards the top right of the Ftax Account Home page. A tick box in the Client/User Manager’s home page can be used to turn this feature off again if required.
    [READ]Is there a quick way to open a form that avoids using the Client/User Manager?
    Yes, by following the simple ‘Quick Start’ instructions on your Ftax Account Home page.
    [READ]When downloading from the Client/User Manager I am not being prompted to save. How can I save downloads?
    Internet Explorer will always prompt you to either Open or Save. Please select Save.

    To setup Firefox to prompt you to save, select Tools/Options/General/Downloads from the menu bar, and tick ‘Show the Downloads window when downloading a file’.

    To setup Chrome to prompt you to save, click the spanner on the top right and select Options/Under the Hood/Downloads and tick ‘Ask where to save each file before downloading’.
    [READ]When I import Client/User Manager data into the Ftax form an ‘Xml parsing error’ is displayed. What should I do and why did it happen?
    Re-enter your tax filing User ID and Password on the Client/User Manager and try again. Be sure to click the ‘Update Details’ details button at the bottom. This data is now encrypted, but your details were entered before this new feature was added.
    [READ]Will new features be added to the Client/User Manager?
    Yes, the Ftax team plan to add many new features to make it easier for you to manage your tax returns, your businesses, and your clients. Feedback on any improvements you would like would be greatly appreciated.
    [READ]Will I still be able to use my remaining 2011 Ftax credits after the 2012 tax year has commenced?
    Yes, the number of credits remaining can be viewed via the Client/User Records page in the Client/User Manager. The 2011 Ftax forms will automatically manage these credits for you.
  • [READ]Ftax Records
  • [READ]What benefits does Ftax Records offer?
    • With Ftax Records tax filing data is automatically captured and organised for you. Without Ftax Records you are able to manually store some (but not all) of this information. But this is time consuming and prone to error.

    • The ‘XML’ tax return data file submitted to HMRC may be downloaded and viewed via Ftax Records. This is the only way this data can be accessed.

    • Ftax Records provides an automatic and secure backup of your tax filing information. This will protect against data loss should you experience local computer failure.

    • The tax filing data stored on Ftax Records may be used to your benefit should you have a dispute with HMRC.

    • Having the submission status for each clientuser clearly displayed and automatically updated will help you to ensure all tax returns are submitted on time. This will help you to avoid HMRC fines.

    • Ftax Records will warn you if you submit an Amended return without first submitting successfully as New. This common error often results in a fine, as HMRC do not clearly alert you to this mistake.

    • Your archive of previous year (subscription period only) tax return data can be easily referred to at any time. Previous year data can be imported to begin completion of your current year tax returns.


    Note: The Ftax Records service will not record SA900 data, and will not record CT600 data until the new 2015 form is introduced.
    [READ]Do HMRC recommend that tax filing records are kept?
    Yes. The following HMRC recommendation is included in the ‘success’ file returned when a submission is successful:
    “We strongly recommend that you keep this receipt electronically, and we advise that you also keep your submission electronically for your records. They are evidence of the information that you submitted to HMRC.”
    [READ]What data does Ftax Records store?
    If you are subscribed to the Ftax Records service then the following tax filing data will be automatically stored in an ‘Ftax Record’:
    • The Ftax form data (in xfdf format).
    • A simply pdf copy of the submitted tax return.
    • The data submitted to HMRC (in XML format).
    • Any attachments included with the submission.
    • The HMRC submission confirmation or error message.
    A separate Record will be stored for each UTR for each tax year. Self Assessment (SA100), Partnership (SA800), and Company (CT600) tax return records will be stored, but Trust & Estate (SA900) tax return data will not.
    [READ]How is my data stored securely?
    Access to your Ftax Account can only be made using your ‘username’ and ‘password’. Only you know the password, so that only you can access your data via the website.

    Your Ftax Records data is encrypted before being securely stored. The backups taken every day will also be encrypted. Only a limited number of ‘super user’ Ablegatio personal have access to the encryption keys. Your data will not be viewed by anyone without your permission.

    The data will be decrypted at the point you click to View via your Ftax Account. Data transfer to your browser will be secured via an SSL certificate.

    [READ]How much does Ftax Records cost?
    Ftax Records is FREE but must be selected every year.
    [READ]Will I lose data if an automatic payment fails?
    If an automatic payment fails then tax submission data will continue to be automatically saved for a period of time. An email will be sent to warn you. If you immediately repurchased then the service will continue as before.
    [READ]How can I cancel my Ftax Records service?
    It is very easy to cancel your Ftax Record service at any time. Simply login to your Ftax Account and click/ confirm the Ftax Records ‘Cancel’ button. Should you change your mind then you can simply purchase again to resume the service.
    Note: following cancellation, the Ftax Records service will continue to record your data for a further year before recording is stopped and the data deleted. Please contact the Ftax Team if you wish to immediate delete your data and cease recording, or if you need a short period of time to manually download your data.
    [READ]How do I use Ftax Records?
    As soon as, and as long as you are subscribed to the Ftax Records service all submission data will be automatically recorded for you.

    The status of your Ftax Records subscription and any alerts will be displayed at the bottom of the Ftax Account Home page. When subscribed, the account will automatically know when successful submissions have been made, and will display useful information in the status and alert boxes for each form.

    Your Ftax records data may be viewed via the Client Manager (or User Manager if you are not an agent). Notice that the Client/User Manager now provides real time information of the status of each submission. Click on the status to view the Ftax Record page.

    The Ftax Record page tells you the current submission status, and advises what to do next. Submission data may be viewed or downloaded at any time. A ‘transaction list’ of all submissions made is given at the bottom of the page.

    Note: The Ftax Records service will not record SA900 data, and will not record CT600 data until the new 2015 form is introduced.

Ftax Records

iXBRL

  • iXBRL Ready Now!
    Here is what you need to do

    A quick and (very) easy guide to iXBRL [More Details]

Free Downloads

We accept the following cards:

Company Tax | Partnership Tax | Self Assessment Tax