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FAQs

FAQs

The best way to see Ftax in action is to look through some of our videos on this site:

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If there is more than one trade to be included in the partnership tax return, then the trade with the largest turnover should be entered on the form. Other trades must be submitted as pdf attachments to this return. This can be done by completing further copies of Ftax SA800 form, and using the Pdf Copy feature to generate the simple pdfs. Each additional trade attachment must include the Partnership Statement.

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If there is more than one accounting period to be included in the partnership tax return, then the main return should be completed with details for the latest accounting period. Details of other accounting periods should be submitted as attachments to this form.

This can be done by completing further copies of Ftax SA800 form, and using the Pdf Copy feature to generate the simple pdfs. Note that in the case of a construction industry trade with more than one accounting period, all subcontractor tax deducted should be shown in box 3.97.

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Currently, the Ftax service will handle attachments up to a combined file size of 1M.

PDFs can be reduced in size using the free service at smallpdf.com/compress-pdf .

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Previous year copies of Ftax can be purchased and downloaded from the website.

New Users should visit https://www.ftax.co.uk/ and select the ‘Buy’ button from ‘Ftax for Individuals’, ‘Ftax for Businesses’ or ‘Ftax for Agents’. You can then change the year using the < and > arrows.

Existing Users should login to their Ftax account (visit https://www.ftax.co.uk/) and use the < and > arrows at the top of the Ftax Forms table to change the year. 

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After completing the Ftax CT600 tax return and populating the ‘Profits’ and Capital Allowance’ worksheets, return to the front page. Click the ‘iXBRL’ button, and select ‘iXBRL Computations’.

An onscreen receipt should confirm success. 

Clicking the Download button on this receipt will open your browser and take you to your Ftax Account homepage (you may need to log in en route).

From your account homepage, you will be able to download the most recently generated iXBRL accounts or iXBRL computations files.

We only retain the most recent of each type of file for you to download.

Your iXBRL Computations, along with your iXBRL Accounts file, must be attached to the Ftax CT600 form before submitting online to HMRC (click ‘Attachments’ towards the bottom of the Bookmarks on the left).

Be very careful not to save the iXBRL file after it has been opened into a browser, as this will corrupt the data. Instead save the file to your desktop before attaching it to the Ftax CT600. 

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Complete the ‘Accounts’ section at the back of the CT600 form (see the bookmarks on the left). Then return to the opening page, click the ‘iXBRL’ button, and select ‘iXBRL Accounts’.

An onscreen receipt should confirm success. 

Clicking the Download button on this receipt will open your browser and take you to your Ftax Account homepage (you may need to log in en route).

From your account homepage, you will be able to download the most recently generated iXBRL accounts or iXBRL computations files.

We only retain the most recent of each type of file for you to download.

Your iXBRL Accounts, along with your iXBRL Computations file, must be attached to the Ftax CT600 form before submitting online to HMRC (click ‘Attachments’ towards the bottom of the Bookmarks on the left).

Be very careful not to save the iXBRL file after it has been opened into a browser, as this will corrupt the data. Instead save the file to your desktop before attaching it to the Ftax CT600. 

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If you wish to delete your data that we hold, please raise a support ticket asking us to do so.

We will contact you to confirm the request is legitimate before actually deleting your data.
We will also confirm what data you wish us to delete.
We will also give you the opportunity to receive a portable copy of your data if you wish.

Once deleted, your data will no longer be held by us, and we will not be able to recover it.

Please note that deleting some or all of your data will not remove your ftax account.
If you wish us to remove your entire Ftax Account, please ask us in your support request.

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As well as the onscreen receipt, two emails will confirm a successful submission. If these do not arrive please check your spam box as well as the email address entered on your tax return. One email will come directly from HMRC while the other will arrive via the Ftax server. This second email will have a ‘success’ attachment that can be read in a text editor and should be retained as proof of submission. Be sure you don’t submit an Amended return before you have successfully submitted a New return.

One way to double check you have submitted successfully is to submit again as New. If you have already submitted successfully then an error message will tell you so.

But most importantly, always check that your submissions have been accepted by logging in to your HMRC account at https://online.hmrc.gov.uk/home. There will be a two working day delay from the time you submit to when the website is updated.

It is your responsibility to ensure that the tax return has reached and been accepted by HMRC before the deadline.

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No. It may look as if they have, but they haven’t. Please enter all of you payment details again and reselect your card type.

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On the opening Ftax page then any section with an error or omission will be highlighted in yellow in the panel on the right.

Click on the section name to be taken to the location of the first error. If you then point at the yellow fields with your cursor a popup will explain the nature of the problem.

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Return amendments can be submitted up to 12 months after the statutory filing date (at midnight on 31st January).

Amendments made more than 12 months after the online filing date should be submitted by paper.

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Yes. The following HMRC recommendation is included in the ‘success’ file returned when a submission is successful:

“We strongly recommend that you keep this receipt electronically, and we advise that you also keep your submission electronically for your records. They are evidence of the information that you submitted to HMRC.” 

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Yes, you are able to save tax return data either to your computer (Export as xfdf) or to your Ftax Account (Export to account). Click the ‘Export’ button at the bottom of the opening page of your Ftax form and these options will be prompted.

If you select ‘Export to account’ the tax return data will be stored in the Ftax Record defined by the tax year, form, and UTR. This may be viewed in the Record after it is updated (this may take 5 minutes).

To import the data again select ‘Import/Import from account’. You will then be prompted to select from a dropdown list of users/clients, and asked to select the year you wish to import from. Importing from the previous year is a quick way to get this year’s tax return started. Importing from the current year (or in the case of the CT600, the tax year in which the Accounting Period ends) allows you to continue the completion of a return. 

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Yes, providing the licensing conditions of the Ftax package you have purchased permit this.

Ftax is a very intelligent pdf file which can be copied, moved, and renamed in the same way that any other file can.

This means that you can transfer a copy to another computer using a memory stick. Alternatively, you can simply download Ftax again from your Ftax Account to another computer.

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We are not removing our old technical support email address immediately and if you do email us we will get help to you.

However, email is not a secure means of communicating and you should not send any personal information via email (for example, a completed tax form).

We also can’t guarantee the speed with which we will respond to your email.

Submitting a Support Request via this new support website is the fastest and most secure way to get help.

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No. Ftax will generate the iXBRL computations file for you (but only if you are using the current ‘V3’ CT600). VT Final Accounts or the Hypercube service may also be used to generate the iXBRL accounts file for you.
 
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If you wish to continue using spreadsheets to prepare accounts then you can. The Ftax CT600 includes iXBRL Accounts tagging to convert your accounts data into iXBRL. Note: this is only included on the post 31st March 2015 ‘V3’ CT600 form, and is NOT included with the older ‘V2’ CT600. 

Alternatively, you can use VT Final Accounts which will make it very easy for you to map the final accounting figures to the XBRL data standard to produce the iXBRL files. 

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Yes, both VT Software iXBRL Computations and iXBRL Accounts work well with the Ftax forms.

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The following explains what the most common CT600 error messages mean and describes what to do:

“Code : 1607 Box Location : Computations : Information within the computations does not match that on the CT600”

This usually means that the Company Number in the iXBRL Accounts file does not exactly match the 8 digit Company Number in the CT600. To overcome the problem, add leading digits to the Company Number, e.g. 07654321, and then generate the iXBRL Accounts file again.

“Code : 3303 Box Location : Accounts : One of the Inline XBRL documents contains malformed xml. Please check the attachment and resubmit.”

“Code : 1605 Box Location : iXBRL : The attachment with the file name IR Format_1 is in an invalid format.”

One cause of this problem is the inclusion of a line featuring a DOCTYPE declaration, i.e. <..DOCTYPE …… >, near the start of the accounts file. Remove this line by opening the iXBRL Accounts file in a text editor (we recommend TextPad), deleting, and saving the file.

“Code : 3303 Box Location : Computations : One of the Inline XBRL documents contains malformed xml. Please check the attachment and resubmit.” 
“Code : 1605 Box Location : iXBRL : The attachment with the file name IR Format_1 is in an invalid format.”

Both of these error messages are due to problems with the format of the iXBRL Computations file, and probably mean that you are not using the latest version of the Ftax CT600, or you are not using the Ftax iXBRL Computations. Transfer your data to the latest version and generate the iXBRL Computations file again. Never Open and then Save iXBRL files as this may add extraneous information.

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If a ‘SOAPservice not recognised’ or similar error message is popping up then your computer has failed to connect to your Ftax Account at www.ftax.co.uk.

This may be due to communication being ‘Blocked’ caused by a lack of Internet access or the second part of the Special Notice not being complied with.

It may also occur when your computer does not trust the Ftax server.

Turning your computer off and on again sometimes overcomes this.

Also ensure that your computer does trust www.ftax.co.uk via Edit/Preferences/Trust Manager in the Reader menu bar, and that any security software on your computer or network trusts the Ftax server.

Also, click the ‘?’ in a red ball and select the top option to check you have complied with the second part of the Special Notice.

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When you choose to print a form, the option you pick will determine which pages of the form are printed.

Sometimes, to print only the pages you have chosen, the form will send multiple small print ‘jobs’ to your printer (some only one page long).

So if, when you hit print, it looks like lots of different documents are being printed, don’t worry, its just different sections and pages being sent separately – you will find, once all have been printed, that you have the output you asked for.

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This error is caused by the presence of an illegal character (one that is not allowed in the submission) somewhere within the tax form, often in a comment box.

Take a look through your form and remove anything unusual (i.e. not letters or numbers or standard punctuation) – for the SA900 the ‘£’ sign can be a problem. Also check any attachment filenames and remove any ‘&’ characters.

Sometimes these characters are not visible and have been entered when cut and pasting text or importing data. If this is the case then the quickest way forward is to download a new copy of the form and to complete it manually without using cut and paste or importing data.

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Both the Ftax VAT and the Ftax Cashbook packages enable the submission of VAT returns to HMRC in an MTD compliant manner.

The Ftax Cashbook is a low cost ‘online accounting’ solution, and as such enables the input of income and expense details. This data is then used to calculate VAT reports ready for submission to HMRC.

The Ftax VAT package allows you to use your own VAT calculations made on your own spreadsheets. A .csv file, which can be created using any spreadsheet package,  enables this data to be transferred to the Ftax VAT pdf form according with the principles of MTD. From there the VAT return is submitted to HMRC.

The Ftax VAT pdf form is in reality a cut-down version of the Ftax Cashbook pdf form, with the four cashbook pages disabled (Incomes, Expenses, Customers, and Suppliers).

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Yes.

You can contact HMRC in relation to VAT in a range of ways listed on their website here.

In addition, HMRC have produced a range of guides and videos:

Videos available on HMRC’s help and support page:

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