Privacy Policy

Ftax Privacy Policy

General

The following privacy policy forms part of the Ftax terms and conditions and will help you to understand how the personal information provided by you will be treated by us.

We are committed to the responsible, secure and safe management of your data for the purpose of providing you with the Ftax Product (the “Product”) and on-line tax return service (the “Service”). The information that you provide to us will only be used for the purposes of providing you with the Product and Service, so that we can (i) process your payment and purchase of credits for the use of the Product and Service; (ii) populate your tax return forms; (iii) submit your tax return forms to HM Revenue & Customs (“HMRC”); and (iv) (only if you so require) store your information so that you can review your historic tax return records.

We may also use your information to provide you with an Ftax newsletter and to inform you of similar products and services, but only if you have provided us with your consent to do so.

Apart from the Product and Service, your information will not be used in relation to any other product or service provided by Ablegatio Limited (“Ablegatio”).

We are mindful of the importance of upholding the security of information under our control. All information you provide to us via the Ftax website located at www.ftax.co.uk ('Website') that is stored electronically, is stored on secure servers, and we have stringent security and confidentiality procedures covering the storage and disclosure of such information, in accordance with the Data Protection Act 2018 (“DPA”).

If you have any queries regarding this privacy policy please do not hesitate to contact us at support@ftax.co.uk.

We endeavour to take all reasonable steps to protect the privacy of your personal information. However, we cannot guarantee the security of any personal information you disclose on-line. You accept the inherent security risks of providing information and transacting over the internet, and will not hold us responsible for any breach of security, unless this is due to our negligence or wilful default.

For the purposes of the DPA, the data controller is Ablegatio Limited of 29 Marlborough Buildings, Bath, BA1 2LY and the nominated representative is the company director.

Consent

We have a strong commitment towards the privacy of sensitive information. This privacy policy sets out how we use personal information obtained about you during the use of the Website. Your use of the Website signifies that you have given us your consent to such use of your personal information and your agreement to the terms and conditions contained in this privacy policy.

Use of your personal information

Any personal information that you provide to us will be used by us strictly in accordance with current data protection legislation and this privacy policy.  

Storing your personal information

We will store your personal information in a private area accessible by you as part of this Service, this part of the Service is known as “Ftax Records ”. In respect of this Ftax Records, the following storage provisions apply:

When the  Service is cancelled or a payment fails, you will no longer have access to the Ftax Records data stored via your Ftax account, unless you send us an email requesting the ability to download your Ftax Records data manually. Please note that your Ftax Records data will start to be deleted within 12 months from cancellation (and fully deleted within 14 days after such period).  

Following the date of cancellation of  the Service, Your Ftax Records data will continue to be recorded for a further 12 month period, unless an email is sent requesting data recording to be stopped immediately. The reason we do this is to give you the opportunity to change Your mind in case you wish to repurchase the  Service within such 12 month period. If you do make a repurchase within the 12 month period, you will be charged for the intervening period. Further information regarding such charges are available on the FAQ’s page. If You do not repurchase the Ftax Records within such 12 month period, then the Ftax Records will start to be deleted within 12 months from cancellation (and fully deleted within 14 days after such period). 

Any e-mail or mobile telephone numbers provided to us will be recorded and used to communicate with you in connection with the Product and the Service or queries concerning the data held within the Ftax forms. We will only use your information for marketing purposes if you consent to such use.

What information do parties other than Ablegatio collect?

Some websites that have links to and from our Website from time to time may collect personal information about you when you access or utilise those links. We do not control the collection or use of such information, and the practices of those websites are not covered by this privacy policy.

Some websites that have links to and from our Website from time to time may also use their own cookies. We have no access to, or control over these cookies, and you are advised to check the cookie policies on such other websites.

Who do we share your personal information with?

Necessary Disclosure:

It is necessary to disclose your personal information to:

(a)    HMRC where you require us to submit your tax return;

(b)    our employees and agents for the purpose of providing you with the Product and Service;

(c)    anyone who may take over the operation of the Website or who may purchase any or all of our assets, including your personal information (we will contact you using the details you provide if there is any change in the person controlling your information).

As a result of us disclosing your personal information to any of the parties mentioned above, your personal information may be held by us and additionally by the parties mentioned above.

We will not disclose your personal information to anyone other than those parties set out within this privacy policy without your consent, unless the law requires us to do so.

Your Rights to see your personal data

You have the right to see the personal data (as defined in the DPA) that we keep about you, on receipt of a written request, verification of your identity, and payment of a fee. If you are concerned that any of the personal information we hold on you is incorrect, please contact us at either of the addresses in the "Contact us" section below.

Your Rights to correct and/or delete your personal data

You have the right to correct and/or delete your personal data. If you believe a mistake needs correcting, or you wish to delete some or all of your personal data, please raise a support ticket detailing your request at support.ftax.co.uk.

Changes to our privacy policy

We may modify our privacy policy from time to time in our sole discretion. If so, we will post a revised version of this privacy policy on the Website. We urge you to check the privacy policy regularly to obtain the most up to date copy. Updated versions of our privacy policy will be effective immediately when they are posted on the Website. Where appropriate we will email you to inform you of changes to our privacy policy.

Contact us

If you have any comments or queries in connection with our privacy policy, please email support@ftax.co.uk or write to Ftax Customer Services, Ablegatio Limited, 29 Marlborough Buildings, Bath, BA1 2LY.

Ablegatio Customer Data Protection Policy

These are the procedures that Ablegatio will follow to ensure it is in line with the General Data Protection Regulation (GDPR) regulations which applies in the UK from 25th May 2018. Even when the UK leaves the EU the Ftax service will continue to follow the same procedures, policies and principles, as the Ftax team are committed the ongoing secure and appropriate handling of customer data.

All of your tax filing data and the tax filing data of any clients you might have will be regarded as 'sensitive personal data' and will be handled in accordance with the GDPR. Likewise, your 'personal data', e.g. contact details, will be handled in the manner required by the GDPR.

Note that Ablegatio  assume that you have obtained permission from your clients in order to store and process their contact and tax filing details. Your client’s data will be regarded as your data.

GDPR Summary

The GDPR requires that personal data shall be 'processed lawfully, fairly and in a transparent manner'. It shall be 'collected for specific, explicit and legitimate purposes, and not processed in a manner that is incompatible with those purposes'. Any personal data processed shall be 'adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed'. They will be 'adequate and, where necessary, kept up to date'. The data will be 'kept in a form which permits identification of the data subjects for not longer than is necessary for the purpose for which the personal data are processed'. It will be 'processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing or against accidental loss, destruction or damage, using appropriate technical or organisational measures'.

GDPR requires explicit 'opt-in' consent from yourselves to store and process your personal data that is separate from the terms and conditions. You also have the right to withdraw this consent whenever you wish.

Under GDPR you have a number of rights regarding your personal data. You have the right to be informed on how your data is stored and processed. You have the right to access your personal data, to rectify it, and to have it erased should you so wish. You have the right to restrict the processing of your personal data, including its use for automated decision making and profiling. You can object to your personal data being used for any other purchase other than that you have given explicit consent for. You also have the right to data portability, that allows your personal data to be moved, copied or transferred from one IT environment to another in a safe and secure way without hindrance to usability.

Ftax Data Protection Policies and Procedures

• Ablegatio will display all personal details it has on you and your clients in your Ftax Account. All tax filing data that has been stored will be available for you to view but will be inaccessible to anyone else other than your client for certain Products and Services. Note: only the most recent submission data for each UTR/tax year can be viewed via Ftax Records even though all submission data is recorded. Previous versions of submission data can be viewed on request.
• When using the Product and Service, the following parties will have access to your client’s data:
• you;
• our employees and agents for the purpose of providing you with the Product and Service:

and for certain Products and Services

• your client; Whenever this is the case a facility will be provided for you to generate a password to the data stored within the Service. It is your responsibility to inform your client of this password.
• Each year Ablegatio will remind all account holders to check their personal details, and the personal details of any clients they might have. This will ensure all stored personal data is up to date.
• Your personal data will only be used by Ablegatio for the purpose of filing tax, the collection of information required to enable tax filing, and the archiving of tax filing information.
• Ablegatio will never pass any of your personal data, or that of your clients, on to anyone else.
• All stored Ftax Records data will be encrypted.
• Customers may request a copy of their Ftax Records folders. These will contain historic submission files in pdf, xfdf, and ixbrl formats, and will be structured in UTR, year, and form type hierarchy of folders.
• Ftax Records files that become more that 7 years old will be purged after the customer has been informed and given time to request a copy.
• Customer contact details of those who have not used the Product or the Service for 7 years or more will be purged.
• PDF Copy and iXBRL files will be securely delivered either via your Ftax Account, or directly from the online receipt on your form.
• To facilitate GDPR compliance all Ftax Accounts will be automatically subscribed to Ftax Records. You may request your Ftax Record files to be deleted whenever you wish.