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FAQs

FAQs

There appears to be a problem with the latest versions of Acrobat Reader 2021.001.20135 and 2021.001.20138 which causes Ftax forms to run slowly at times, or not to respond.
If you install a previous version of Acrobat Reader, this problem will be overcome.

To install a previous version (Windows users):

First, uninstall your current version of Acrobat Reader.

1. Click the start menu and right click Acrobat Reader DC.

2. From the menu that pops up, select Uninstall to access the Programs and Features control panel.

3. Select Adobe Acrobat Reader DC from the list of programs and click Uninstall from the top to start the uninstall process.

4. Follow the windows prompts until the software uninstalls.

 

Second, Download and install a previous version of Acrobat Reader from Adobe.

1. Open a Windows Explorer/File Explorer window (press Win+E).

2. Click to select the Address bar.
If the Address bar isn’t visible in Windows XP, choose View > Address Bar

3. In the address bar type the address of Adobe’s software storage:

ftp://ftp.adobe.com/pub/adobe/reader/win/

for windows, or 

ftp://ftp.adobe.com/pub/adobe/reader/mac/

for mac, and press enter.

Explorer Window

Note: This is a Windows Explorer/File Explorer window not a browser window.

4. You should be presented with a file structure of previous versions of Reader.

We have identified that the problem does not occur if you use AcrobatDC 2001320064.

If you wish to download and install this version, open the ReaderDC folder, then open the 2001320064 folder and copy the file AcroRdrDC2001320064_en_US.exe to your computer by dragging it onto your desktop (or other location). This is the english language version, other versions are available.

5. Once the file is downloaded onto your computer, double click the file to start the installation, and follow the Adobe prompts.

Don’t forget, you will need to follow the setup checklist again with your new software:

What should I check before using Ftax? (Ftax Setup Checklist)

If Acrobat Reader updates to the latest version and Adobe have not fixed this problem, you will need to follow this process again.

If you have any problems uninstalling Acrobat Reader, Adobe have produced a tool called AcroCleaner to help:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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It appears that AVG and Avast are incorrectly identifying some Ftax pdfs as malicious (reporting code JS:Pdfka-gen [Expl]).

Below is a brief description of the situation followed by steps you may wish to take to continue using Ftax.

We routinely scan all our files internally and have identified no problems.

We have submitted affected files for further scans to http://www.virustotal.com (which is owned by google’s parent company). This site aggregates the results of a wide range of different virus checkers and showed that only very small number of the 62 virus checkers it uses, identify the problem.

An example can be seen here:

https://www.virustotal.com/gui/file/04c1011d428c8449b4ddbddc6e9e5b541e3b0770d9b8cde0dc54f72cee8688a1/detection

We reported samples to the affected vendors as false positives. One of the vendors has already responded stating that the detection was incorrect (AVG) and that they will be updating their software as a matter of urgency. We expect the others to follow suit.

If you are affected, and you wish to stop the behaviour, you can exclude specific websites and files from being scanned.

For example, AVG users

https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions&q=How+to+make+exclusions+from+all+scans+and+shields&supportType=home

For example, Avast users

https://support.avast.com/en-gb/article/Antivirus-scan-exclusions/

 

We would also encourage you to add the pdf file to your Quarantine/Virus Chest and submit it as a false positive to AVG/Avast Threat Labs from there

For example, AVG users

https://support.avg.com/SupportArticleView?l=en&urlName=Use-AVG-Quarantine&supportType=home

For example, Avast users

https://support.avast.com/en-gb/article/21/

6

Trading losses may be carried back to set against previous year profits by completing and submitting the current year Company tax return and Amending the previous year tax return as follows:

Complete the current year form: 

1. Tick box 45, “Claim or relief affecting an earlier period”.
2. Complete the Losses Worksheet including the Losses to Carry Back box.
3. Generate the iXBRL Computation file and reattach.
4. When the return is complete, submit as New (unless it is being amended).

Update the previous year form:

1. Tick box 40, “A repayment is due for this return period”.
2. Enter the corporation tax previously paid in box 595, “Tax already paid (and not already repaid)”
3. Complete the Losses Worksheet with the losses carried back amount entered in the Losses Brought Back box.
4. Regenerate the iXBRL Computation file and reattach to the return.
5. Resubmit the tax return as an Amended return. 

For a limited period, losses can be carried back two further years. Further details are given in the FAQ:

How does the Ftax Company tax return handle losses?

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Yes, in that the new SA100 Web form still looks very similar to the HMRC form.

3

Recent editions of Adobe Reader do not feature this button (or the purple bar referred to).

Instead, please select Edit -> Preferences -> Forms and untick the ‘Show border hover color for fields’ check box.

This will ensure that any fields highlighted in yellow by the Ftax form, are visible.

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Transfer data using a .csv file. Details on how to do this are given in the FAQ ‘How do I export my VAT report from my spreadsheet as a .csv file?’.

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