You will need to open the forms using Adobe’s software (either Reader or Acrobat).
To download the latest version of Adobe’s Reader, for free, follow this link: https://get.adobe.com/uk/reader/ .
Once you have the right software, you just need to make sure that you open the Ftax forms using that software:
1. Make sure that your browser saves the forms to your computer and doesn’t try to open them.
You must check that the browser prompts you to ‘Save’ when downloading files.
In Chrome:
- Click on the 3 dots in the top right of your Chrome window and select Settings.
- Scroll to the bottom of the page and click on Advanced.
- In the Downloads section, click Clear next to Open certain file types automatically after downloading.
- This will clear all previous settings and will download files as the default action.
In Edge:
- Click on the 3 dots in the top right of your Edge window and select Settings.
- Select Downloads from the left hand menu and turn on Ask me what to do with each download.
In Firefox:
- select Tools/Options/General/Downloads from the menu bar, and tick ‘Show the Downloads window when downloading a file’.
In Safari:
- Click Preferences and untick ‘open safe files after downloading’.
- Also untick ‘Block Pop Up Windows’.
2. Make sure that your computer opens the saved forms using Adobe software.
Some computers may be set up to open pdf files using software other than Adobe software. There are many ways to change this behaviour, either by default, or for one time only.
One way to ensure you open the Ftax forms using Adobe software is to:
- Open the Adobe software (eg. Adobe Reader).
- From the File menu, select Open and navigate to the saved Ftax form.
- Click OK (or Open) to open the form.
3. Make sure Javascript is enabled.
If you open an Ftax form in Adobe software and see a notice on the front page prompting you to enable javascript, please navigate to the Preferences (from the Edit menu), select the Javascript category and make sure the ‘Enable Acrobat JavaScript’ tick box is ticked.
4. Unset Enhanced Security.
Select ‘Edit/Preferences/Security (Enhanced)’ from the Adobe Reader menu bar and untick the ‘enable enhanced security’ box. If you are using a Mac, please select ‘Adobe Reader/Edit/Preferences/ etc.’.
Important Notice: While the ‘enable enhanced security’ box is unticked you are advised not to open pdf attachments emailed from unknown addresses (emails from ftax.co.uk will be ok). You may wish to leave the ‘enable enhanced security’ box ticked when you are not using Ftax.
5. Re-open the Ftax Form.
Close the form (no need to save), and reopen it.