Retrieving your Ftax Username and Password (1:19)

We are very grateful to our clients for their comments and suggestions, without which these guides would not be possible.
If you have a suggestion to improve this guide or its associated video, please email tracey@ftax.co.uk

Retrieving a forgotten Ftax Username or Password – Overview

Your Ftax Username and Password are required before you can log in to your Ftax account, buy credits, allocate credits to a client or make submissions. There is a simple procedure in place if you forget your Username and another to create a new password.

Please see below for further information on how to:

1. Retrieve your Username
2. Request a new Password
3. Change your Username or Passport yourself while logged in to your Ftax account

1. Retrieve your Username – Please note that your username is now the same as your email address.

If you forget your username, click the link on the login page to request a reminder:

Please try all of your email addresses to contact us. If none of your email addresses allows you to access this service, send an email to support@ftax.co.uk with Forgotten Username as the subject.

2. Request a new Password

If you have forgotten your password, click Forgotten Password on the login screen and a verification code which will allow you to rest your password will be emailed to you shortly:

3. Change your Username or Passport yourself while logged in to your Ftax account

You can amend your username or password by logging in to to your account and going to My Account on the top right of your home page:

Scroll down past billing details and you will see a section called Account Security which will allow you to change both your Username and Password:

We are very grateful to our clients for their comments and suggestions, without which these guides would not be possible.
If you have a suggestion to improve this guide or its associated video, please email tracey@ftax.co.uk