== You must login using your email address and password ==
== Your email is your username ==
If you have forgotten your password, click ‘Forgot Password’ on the log-in screen and follow the on screen prompts.
If you have opened an Ftax form and have previously saved your login details on your computer, these may no longer work and the form will show:
If you know your email address registered with your Ftax account, you can simply ignore this (Click OK) and log the form into your Ftax account using your email address and existing password.
You can access the login box at any time from a form by clicking the red question mark on the front page and selecting Ftax Account Login.
If you don’t know what email address you have registered with your Ftax account, you can recover your account by accessing the Ftax website at www.ftax.co.uk and clicking LOGIN in the top right hand corner. From the login screen select “recover your account” to access the “Forgot Email” box. Follow the instructions and an email reminder will be sent to your registered email address.
If you don’t have an email address registered with your Ftax account, or you no longer have access to your registered email account, you can recover your account by accessing the Ftax website at www.ftax.co.uk and clicking LOGIN in the top right hand corner. From the login screen select “recover your account” to access the “Forgot Email” box. Follow the instructions to send an email reminder then click ‘I did not receive the email’ on the website to be re-directed to a ‘Reset Unknown Account’ form. Complete this form and we will be in touch with you.
If you experience a problem using the automated password/username recovery system (described above) then please send an email to support@ftax.co.uk which includes the email address used when registering with Ftax, or/and your Ftax Account username. The Ftax Support team can then manually recover your Ftax Account logon details.
If you are experiencing problems when logging into you Ftax Account from an Ftax form, by clicking the ‘?’ in a red ball on the opening page and select the bottom option, then run through the Ftax Setup Checklist either via the FAQ or via the video. If your Ftax Account password contains any character other than alphanumerics or the following characters ‘@ . ! $ % * ? _ – +’, then login to your Ftax Account on the website, go to Account Details, and change the password.
Warning: be careful not to confuse your Ftax Account username and password with you HMRC Gateway User ID and Password.