We are very proud of our products and love to hear from our customers. If you have any suggestions on how we can improve our website or products we would welcome your comments.
If you need assistance we are ready to help! Our email support service is the fastest way to get your issue resolved (usually within the hour) and is free to use.
Please complete the adjacent form, making sure to select which support service/contact type you require.
Support Request Notice
If you are sending a Support Request, please include:
- The Ftax product you are using
- The Ftax version you are using
- The Adobe Reader version you are using
- The operating system you are using
Where appropriate, please 'Export' your form data and attach it to an email and send to Ftax.SupportDesk@callcreditgroup.com. If your query concerns the CT600 then your problem will be resolved faster if you also attach both the iXBRL Computations and Accounts files. Before doing so, please remove any sensitive data such as bank details.
Please include a description of what you are doing and what you can see. Please ensure that you are using the latest version of the Ftax form.
We regret we can only give telephone support to tax agents.
Sales queries: 0113 8266050
Email Enquiries: Ftax.SupportDesk@callcreditgroup.com
Our postal and registered address is:
Callcredit Information Group Ltd.
One Park Lane
VAT Number GB 974 8228 76
Registered in England & Wales No. 4519902
Data Protection Registration Number Z8175343
Need help logging in to your account?Please read this Important Support Notice regarding account login information, recovering your password and unlocking your account.
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