This guide covers how to download an Ftax form, setup your computer to work efficiently and safely with the Ftax form and allocate a credit so that the form is ready for use.
This guide is broken down into the following steps:
When you have purchased an Ftax form or package of forms from our website, you will be able to login to your user, go to the Downloads tab on ‘Account Home’ and click to download a copy of the form. This applies regardless of which browser you use:
Download the latest Ftax form to your computer, save it in a known location and open with a recent version of Adobe Reader. If using a Mac, be careful not to open the form in Preview. If you have never used an Ftax form on this computer before, you should now see the following screen. You will need to comply with this before you can continue:
Then select Security Enhanced', again on the ‘Edit’ menu, and untick the 'Enable Enhanced Security' box:
Please note: It is advised that this setting is turned back on once you have completed and submitted your form.
Log in to your Ftax account. A login pop-up should appear when you click ‘Continue’ on the Special Notice screen and then again on the next screen. If it doesn’t, click the question mark in the small red ball towards the centre of the screen and choose the bottom option.
Be careful not to confuse your HMRC user ID and password (which should be entered on the form) with your Ftax account username and password.
You are advised to make sure that the 'Do NOT login to my Ftax Account' box is unticked and that the 'Save login details on computer' is ticked so that you remain automatically logged in.
The number of credits remaining is displayed towards the bottom left of the Ftax form:
When a new UTR is entered, a pop-up should prompt you to allocate a credit. Another pop-up will confirm when the credit has been allocated. At this point, a credit code will automatically be transferred, allowing the form to calculate and submit. If you enter a UTR that already has a credit allocated, then you'll be allowed to continue without allocating another credit.
Please note that you must enter the name before the UTR. If you haven't already done so then the cursor will automatically move to the 'name' box.
Please check the following:
Important: while the 'enable enhanced security' box is unticked, you are advised not to open PDF attachments emailed from unknown addresses. You may wish to leave the 'enable enhanced security' box ticked when you are not using Ftax.