Ftax forms must be opened in Adobe Reader.
It is important not to open them in a browser, or other software (such as Preview, on a Mac).
You must check that your browser prompts you to ‘Save’ when downloading files.
In Chrome:
- Click on the 3 dots in the top right of your Chrome window and select Settings.
- Scroll to the bottom of the page and click on Advanced.
- In the Downloads section, click Clear next to Open certain file types automatically after downloading.
- This will clear all previous settings and will download files as the default action.
In Edge:
- Click on the 3 dots in the top right of your Edge window and select Settings.
- Select Downloads from the left hand menu and turn on Ask me what to do with each download.
In Firefox:
- Select Tools/Options/General/Downloads from the menu bar, and tick ‘Show the Downloads window when downloading a file’.
In Safari:
- Click Preferences and untick ‘open safe files after downloading’.
- Also untick ‘Block Pop Up Windows’.