Frequently Asked Questions

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Popular FAQS Features/Requirements Ftax Account Ftax PDF Forms Fax (MTD) VAT Ftax (MTD) Cashbook Ftax Individual (SA100)Ftax Company (CT600)Ftax Partnership (SA800)Ftax Trust (SA900)FTAX WEB FORMS HMRC Information

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Popular FAQS

Why can't I find the 'Highlight Fields' button to the right of the purple Reader bar?

AVG or Avast is stopping me downloading or opening the pdf file

Why is Acrobat Reader slow or Not Responding?

Why won't the Ftax form accept my new HMRC password?

When I submit, the error message 'You appear not to be logged into your Ftax Account' is returned. What should I do?

How can I start or stop Adobe Acrobat Reader DC automatically updating?

I cannot login to my Ftax Account. What should do?

I have received a ‘Government Gateway log-in failure’ error message when submitting. What should I do?

What should I check before using Ftax? (Ftax Setup Checklist)

New (April 2023) Class 2 NIC Rules

Features/Requirements

How can I start or stop Adobe Acrobat Reader DC automatically updating?

Can I email technical support like I used to?

Can I install Ftax on more than one computer?

How can I delete my data that you hold?

How can I view a demonstration version of Ftax?

How do I login to my Ftax Account from an Ftax PDF form?

What is the Ftax 'Special Notice'?

What software do I need to use the PDF forms?

How do I setup my browser to prompt me to save downloads?

Where can I obtain details on Ftax products and prices?

Which operating systems will Ftax work on?

Why do I need to change Acrobat or Reader's preferences?

Why isn't my pdfcopy or iXBRL file emailed to me anymore?

Ftax Account

Can I save tax return data to my Ftax Account?

Do HMRC recommend that tax filing records are kept?

Have my payment details been stored from last year?

How can I delete my data that you hold?

How can I obtain a copy of Ftax from a previous tax filing year?

How do I download an Ftax PDF form?

How do I upgrade to the latest Ftax PDF form version?

How is my data stored securely?

I cannot login to my Ftax Account. What should do?

I have a problem with the new Ftax Support system. How can I contact the support team directly?

I have forgotten my username or password. What should I do?

I have received a fine for submitting an Amended return. Why has this happened and what can I do?

My payment details have not been accepted. Why?

What is a Cashbook Client Password and why would I want to generate a new one?

What should I check before using Ftax? (Ftax Setup Checklist)

How do I setup my browser to prompt me to save downloads?

Will I receive a loyalty discount if I purchased Ftax last year?

Ftax PDF Forms

Why can't I find the 'Highlight Fields' button to the right of the purple Reader bar?

Why is Acrobat Reader slow or Not Responding?

Why won't the Ftax form accept my new HMRC password?

When I submit, the error message 'You appear not to be logged into your Ftax Account' is returned. What should I do?

How can I start or stop Adobe Acrobat Reader DC automatically updating?

Why am I seeing a Communication Error: "SOAPservice is undefined" when using a form?

When submitting, "SOAPError: not well-formed invalid token at ...." is displayed in a popup. What should I do?

Why does printing a form seem to print many documents?

A ‘SOAP’ error is being displayed. What should I do?

For how long can amended returns be submitted?

An Ftax form is highlighting errors in yellow. What should I do?

How can I be sure I have submitted successfully?

How can I reduce the size of a pdf attachment?

How do I download an Ftax PDF form?

How do I login to my Ftax Account from an Ftax PDF form?

How do I submit an amended tax return?

How do I submit an Ftax return?

How do I upgrade to the latest Ftax PDF form version?

I am new to Ftax and have a problem getting started with a pdf form. What is the best way to get help?

I cannot login to my Ftax Account. What should do?

I have a problem completing/submitting an Ftax pdf form. What is the best way to get help?

I have received a fine for submitting an Amended return. Why has this happened and what can I do?

I have received a ‘Government Gateway log-in failure’ error message when submitting. What should I do?

I have received an HMRC fine, but thought I had submitted on time. What can I do?

The document is trying to connect to https://submission.ftax.co.uk when I submit. What should I do?

An Ftax form is asking me to enter a Credit Code. What does this mean?

What do the Ftax onscreen receipts mean?

What should I check before using Ftax? (Ftax Setup Checklist)

Fax (MTD) VAT

How can I transfer VAT report data from my spreadsheet to the Ftax VAT form?

Why is Acrobat Reader slow or Not Responding?

Is the HMRC VAT service currently available?

"Client or Agent not authorised (403)" error - What am I doing wrong?

Can Ftax MTD VAT forms submit monthly VAT reports as well as quarterly reports?

Can Sage VAT reports be imported into the Ftax VAT form?

How do I export my VAT report from my spreadsheet as a .csv file?

Will customers receive penalties for not filing MTD returns or keeping digital records?

What must I do to sign up to MTD VAT? (Non-agent MTD step-by-step guide)

As a tax agent must I create both client and agent copies when using Ftax VAT and Ftax Cashbook?

As a tax agent what must I do to sign up to MTD? (Agent MTD step-by-step guide)

Can an Ftax Account be used with more than one HMRC MTD Account?

Do HMRC provide help or guidance about MTD?

What is the difference between Ftax VAT and Ftax Cashbook?

Ftax (MTD) Cashbook

Why is Acrobat Reader slow or Not Responding?

Is the HMRC VAT service currently available?

As a tax agent must I create both client and agent copies when using Ftax VAT and Ftax Cashbook?

What is the difference between Ftax VAT and Ftax Cashbook?

Ftax Individual (SA100)

Why is Acrobat Reader slow or Not Responding?

HMRC Exclusions: What should I do if my SA100 tells me that I'm affected by one?

What is HMRC Exclusion 105?

How do I complete the SA100 Marriage Allowance section?

Where on the SA100 do I enter Class 1 and 2 NIC details, and why?

I am using the SA100/CT600 for the first time. How can I get help and guidance?

Why does the SA100 form tell me I have to file on paper after I have tried to calculate my tax liability?

New (April 2023) Class 2 NIC Rules

Ftax Company (CT600)

How can the Ftax Company tax return be used to carry back trading losses?

Why is Acrobat Reader slow or Not Responding?

How does the Ftax Company tax return handle losses?

Can CT600 tax returns be submitted if their accounting periods end later than 31st March?

After submitting a CT600, I receive an error message. What does this mean and what should I do?

Can I attach VT Software iXBRL computations to the Ftax form?

Can I continue to prepare accounts using a spreadsheet?

Can I convert from pdf to iXBRL?

How can I generate an iXBRL Accounts file using the Ftax CT600?

How can I generate an iXBRL Computations file using the Ftax CT600?

How do I submit CT600s when the accounting period is greater than 12 months?

How much will iXBRL cost?

I am using the SA100/CT600 for the first time. How can I get help and guidance?

What should I check before submitting? (iXBRL Checklist)

What steps must I take to submit a Company Tax Return (CT600) online to HMRC using Ftax?

What will I have to learn about iXBRL?

Which CT600 form shall I download and use?

Why isn't my pdfcopy or iXBRL file emailed to me anymore?

Ftax Partnership (SA800)

Why is Acrobat Reader slow or Not Responding?

How can I submit an SA800 with more than one accounting period?

How can I submit an SA800 with more than one trade?

Ftax Trust (SA900)

Why is Acrobat Reader slow or Not Responding?

FTAX WEB FORMS

Does the new Web form look and feel like the old one?

Is the new form easy to use?

Will my existing tax filer data still be accessible?

When will the other Ftax forms become Web forms?

Will the same SA100 credit work with both the Web form and the PDF form?

What data can be imported into the new Web forms?

Will you provide training videos and guides to ease the transition?

Can I still use the old PDF form?

HMRC Information

What must I do to sign up to MTD VAT? (Non-agent MTD step-by-step guide)

As a tax agent what must I do to sign up to MTD? (Agent MTD step-by-step guide)

Ablegatio Ftax

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